Rental Policies

THE RENTAL PROCESS

Dreams in Panama manages condos that are individually owned, so please treat it as you would expect someone to treat your home! We represent the owner for each apartment in the rental process and collection of payments. Once your booking is confirmed, we will send you a rental agreement for you to sign, return and make a deposit payment. We will send you a receipt when the deposit is received. Within a week from your arrival we will email you a “Check-In” email with more details to your arrival.

CHECK IN & CHECK OUT

CHECK-IN TIME is after 3:00 pm EST and CHECK-OUT TIME IS 10:00 am EST (unless otherwise discussed and confirmed). We will contact you prior to your arrival on your time as we provide a personal check-in. We will send you a check-out email the day before you leave to confirm your time of departure.

SMOKING

All of the condos and social common areas in the building are non-smoking and smoking is not allowed. Each condo does have a private balcony where someone can smoke as long as there are no complaints from neighbors. You are expected to keep your ashes contained. Do not toss cigarette butts or ashes off your balcony. 

PETS

Pets are not allowed in the condo unless discussed and approved by the owner during the contract process. Due to extra cleaning required, there is an additional non-refundable cleaning fee based on the length of the stay, for long term rentals, an additional pet deposit may be required as well.

PAYMENT

The initial deposit payment is made by PayPal with the rental balance paid in cash at the time of check-in. The rental booking deposit is required to reserve the condo and will be applied as part of the rental payment.  Deposits are refundable 2 weeks after departure minus any damages or any unpaid utility bills (for long term renters)

DAMAGES / SECURITY DEPOSIT

Your deposit of is fully refundable, and will be refunded back to you within 2 weeks of your check out, provided the following provisions are met:

  1. No damage is done to unit or its contents, beyond normal wear and tear.
  2. All debris, rubbish & discards are placed in dumpster.
  3. All dishes are washed and placed in cabinets.
  4. Keys must be left in the kitchen.
  5. No linens are lost or damaged.
  6. If the cleaning crew detects any evidence of smoking or a non-approved pet in the unit you will not receive the deposit, which is used to clean & neutralize the issue.
  7. Electricity – Your vacation rental includes up to a ONE-TIME $50 of electricity, unless otherwise discussed via email and contracted. (Prorated based on the number of nights you stay) Meter readings are done the day that you check out and calculated within 3-5 days. If you are over the $50 normal usage that amount will be deducted from your deposit.

CANCELLATION POLICY

Unlike hotels with many rooms, a cancellation affects us severely and we represent the owner of this apartment. In accordance with other rental property owners, we only offer refunds of the security deposit as follows: Cancellations sixty (60) days prior to arrival can receive a refund for the security deposit in bookings for May-December. For the high season months of January – April, you must cancel 120 days prior to check in to be eligible for an 80% refund of your deposit. Early departure does not warrant a refund of rent. Refunds will not be given for rain storms, electrical outages or any event out of our control. It can rain in Panama, so please plan accordingly. Consider travel insurance.

REFUND POLICY

No refunds are given for early departures, no shows, malfunction or breakdown of appliances, air conditioning or other equipment. However, we will do everything possible to correct the situation. 

WHAT WE SUPPLY

The condo is equipped and set up as fully furnished that will include linens, pillows, towels, as well as a fully equipped kitchen, TV, furnishings and most basic items needed. For all rentals we provide a roll of toilet paper, paper towels and Welcome Basket and a bottle of wine. Please let us know if you do not drink alcohol and we will provide another option. For rentals less than 2 weeks we provide shampoo and conditioner as well as the other aforementioned items. Each condo is individually owned and furnished by the owners, WE MAY NOT HAVE ALL THE ITEMS YOU MAY BE ACCUSTOMED TO HAVING AT YOUR OWN HOME. If there is a special type of item that you are accustomed to using such as a special type of cooking utensil, etc., please bring the item with you just in case. If you arrive and do need something that is not in the condo, please send us an email and we will see if we can accommodate you.

NO DAILY MAID SERVICE

While linens and towels are included in the condo, daily maid service is not included in the rental rate. We DO NOT permit towels or linens to be taken from the condo. Cleaning supplies such as Windex, laundry soap and dish soap are provided to all weekly stays. For an additional charge, we can offer a cleaning service for you.

OCCUPANCY & FALSIFIED RESERVATIONS

The agreement holder must be at least 21 years old and occupying the rental unit for entire length of stay. The person named on the agreement will be responsible for all persons staying in the property. Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental fee money, and the party will not be permitted to check-in. In order to maintain our quality and the standard of our community, WE DO NOT PERMIT GUESTS BEYOND THE NUMBER CONTRACTED FOR. To avoid cancellation, and/or forfeiture of your deposit, we respectfully ask that you follow the rules.

INTERNET POLICY

A password will be provided to you when you arrive. Please keep in mind that although we provide free Wi-Fi coverage on the premise, we do not provide tech support, nor are we experts at computers. Should our service go down, we will make all efforts to get the service restored. However, no refunds are provided, as this is beyond our control.

UTILITIES

Our vacation rental price includes water, sheets, towels, basic household supplies and normal electric usage. Please do not leave air conditioners running while not in apartment and before checking out. When using the A/C, please make sure windows are closed so as not to cause damage to the units. Electrical costs are high, please do not leave A/C’s running while not occupying the apartment.   A Meter reading of your apartment at the time of check in and check out may be done and if electrical usage is excessive, the excess amount will be deducted from the deposit.