THE RENTAL PROCESS
Dreams in Panama manages condos that are individually owned, so please treat it as you would expect someone to treat your home! We represent the owner for each apartment in the rental process and collection of payments. Once your booking is confirmed, we will send you a rental agreement for you to e-sign, return and make a deposit payment.
CHECK IN & CHECK OUT
CHECK-IN TIME is after 3:00 pm EST and CHECK-OUT TIME IS 10:00 am EST (unless otherwise discussed and confirmed). We will contact you prior to your arrival on your time as we provide an option of personal check-in or no-contact self-check-in.
All of the condos and social common areas in the building are non-smoking and smoking is not allowed. Each condo does have a private balcony where someone can smoke as long as there are no complaints from neighbors. You are expected to keep your ashes contained. Do not toss cigarette butts or ashes off your balcony.
Pets are not allowed in the condo unless discussed and approved by the owner during the contract process. Due to extra cleaning required, there is an additional non-refundable cleaning fee based on the length of the stay, for long term rentals, an additional pet deposit may be required as well. PETS MUST BE APPROVED PRIOR TO CHECK IN AND LISTED ON THE AGREEMENT. Pet owners must obey the buildings rules and regulations for all pets.
We accept a variety of payments, including cryptocurrency. ALL PRICES are USD.
DAMAGES / SECURITY DEPOSIT
Your deposit of is fully refundable (minus any exit cleaning fees and electric usage) and will be refunded back to you within 2 weeks of your check out, provided the following provisions are met:
- No damage is done to unit or its contents, beyond normal wear and tear.
- All debris, rubbish & discards are placed in dumpster.
- All dishes are washed.
- Keys must be left in the kitchen.
- No linens are lost or damaged.
- If the cleaning crew detects any evidence of smoking or a non-approved pet in the unit you will not receive the deposit, which is used to clean & neutralize the issue.
- Electricity – See your agreement for details on what is included and what is not included.
Unlike hotels with many rooms, a cancellation affects us severely and we represent the owner of this apartment. In accordance with other rental property owners, we only offer refunds of the security deposit as follows:
In the unfortunate event you should have to cancel your booking for any reason, below you will find the deposit refund schedule:
Cancel within 10 days of agreement: Full Refund
After the 10-day period and up to 60 days prior to check in: 50% deposit
Less than 60 days prior to check in: non-refundable
Early departure does not warrant a refund of rent. Refunds will not be given for rain storms, electrical outages or any event out of our control. It can rain in Panama, so please plan accordingly. Consider travel insurance.
No refunds are given for early departures, no shows, malfunction or breakdown of appliances, air conditioning or other equipment. However, we will do everything possible to correct the situation.
Please be aware that the rental fees paid are non-refundable. There are no refunds given for early check outs. We recommend that you consider purchasing Travel Insurance of your choice that will cover accommodations.
WHAT WE SUPPLY
The condo is equipped and set up as fully furnished that will include linens, pillows, towels, as well as a fully equipped kitchen, TV, furnishings and most basic items needed. For all rentals we provide a roll of toilet paper for each bathroom, paper towels, laundry detergent and softener for one load of clothes along with a Welcome Basket with snacks, starter coffee, etc and a bottle of wine. Please let us know if you do not drink alcohol and we will provide another option.We provide hotel sized soap, shampoo and conditioner as well as the other aforementioned items. Each condo is individually owned and furnished by the owners, WE MAY NOT HAVE ALL THE ITEMS YOU MAY BE ACCUSTOMED TO HAVING AT YOUR OWN HOME. If there is a special type of item that you are accustomed to using such as a special type of cooking utensil, etc., please bring the item with you just in case. If you arrive and do need something that is not in the condo, please send us an email and we will see if we can accommodate you.
NO DAILY MAID SERVICE
While linens and towels are included in the condo, daily maid service is not included in the rental rate. We DO NOT permit towels or linens to be taken from the condo. Cleaning supplies such as Windex, laundry soap and dish soap are provided to all weekly stays. For an additional charge, we can offer a cleaning service for you.
OCCUPANCY & FALSIFIED RESERVATIONS
The agreement holder must be at least 21 years old and occupying the rental unit for entire length of stay. The person named on the agreement will be responsible for all persons staying in the property. Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental fee money, and the party will not be permitted to check-in. In order to maintain our quality and the standard of our community, WE DO NOT PERMIT GUESTS BEYOND THE NUMBER CONTRACTED FOR. To avoid cancellation, and/or forfeiture of your deposit, we respectfully ask that you follow the rules.
EACH guest, regardless of age, must provide a copy of cedula/passports at booking.
A password will be provided to you when you arrive. Please keep in mind that although we provide free Wi-Fi coverage on the premise, we do not provide tech support, nor are we experts at computers. Should our service go down, we will make all efforts to get the service restored. However, no refunds are provided, as this is beyond our control.
Our vacation rental price includes water, sheets, towels, basic household supplies. Electric will be additional, please do not leave air conditioners running while not in apartment and before checking out. When using the A/C, please make sure windows are closed so as not to cause damage to the units. Electrical costs are high, please do not leave A/C’s running while not occupying the apartment. A Meter reading of your apartment at the time of check in and check out.